|
Unix Admin FAQs
In
order to help you find the answers you need - fast - we've compiled a list of
the most frequently asked questions regarding our services. If you don't find
the answer to your question here, we'll be happy to help you out. Just contact
us with your inquiry.
What
services do you perform?
We do a wide variety
of tasks related to system administration, ranging from user management to troubleshooting,
CGI installation to custom scripting, as well as consultation and advising. A
more verbose list of our service is on our about page.
Is
Unix Admin a company?
Nope! We're a group
of independent sysadmins, programmers, and other geeks who have come together
for a common cause - to provide affordable unix services to everyone, and to make
a couple of bucks. Each job is delegated to the admin most capable of handling
the task, and you'll work directly in contact with that person.
How
much does it cost?
We believe that
our prices are the most reasonable around. Check out our fee schedule
to see what we charge for various services.
During
which hours are service available?
Most of our admins
prefer to work during the evening or late night hours (US time) but arrangements
can usually be made to provide service at any time of day or night. We'll do our
best to fit in with your time constraints.
Do
you need physical access to my machine?
Not at all. As
the name Unix Admin suggests, all of our services are performed offsite, via
remote login. Obviously, there are some things which can't be done remotely (e.g.
installing an operating system on a new machine) and we can't perform this type
of work. Everything we do is telecommute work.
Do
you need root access to my machine?
It depends on what
type of work you need done. For administrative work, we'll need the appropriate
access to carry out the task. For basic work such as CGI script installation,
user access is normally sufficient.
How
do I provide you with login information securely?
We have an SSL
form available for the submission of confidential information, and we can also
accomodate PGP-encrypted email. In the case of secure email, a new PGP key is
created for each client and deleted once the job is finished. Clients are highly
encouraged to use one of these secure methods to deliver usernames, passwords,
and other sensitive information; and we discourage the transmission of this data
in plaintext format.
What
payment options are available?
Our admins accept
payment via PayPal, business check, cashier's check, or personal
check. If you require accountancy for tax purposes, you'll need
to provide a W2 or 1099 directly to the admin who takes your project.
When
do I pay?
You don't pay until
the job is done, period. If for any reason we can't complete the task, you don't
pay a dime - that's our 100% No-Risk guarantee.
Got a question
we didn't answer? Don't hate us, we've only included the most frequent ones here.
Just contact us with your question and we'll get back to you
ASAP!
|
